General FAQ
What is the difference between a canvas and a kit?
A canvas refers to a blank painted mesh, while a kit includes fibers along with the canvas. Not all our products are available as kits.
If I purchase just the canvas, where should I buy the fibers?
You can find fibers at your local needlepoint store. For online options, KCneedlepoint.com offers a wide selection. Morgan can also recommend specific colors via email. We're happy to suggest colors—just reach out!
What is your refund policy?
Please refer to our refund policy here. We do not offer returns or exchanges unless the product is defective.
Are threads and fibers the same thing?
Yes, at MJD, we use these terms interchangeably. Some may refer to them as threads, while others call them fibers.
Who can I contact if I have an issue with the product?
For any issues, please contact our customer service team at support@morganjuliadesigns.com. We’re here to help!
Does every product have a stitch guide?
Not every product comes with a stitch guide. While we aim to provide guidance where possible, creating stitch guides is a complex and time-intensive process. If you need help, feel free to ask for recommendations!
What size stretcher bars should I buy for my canvas?
Add 4 inches to the design size to determine the stretcher bar length. For example, for a 4x4 canvas, you'll need two pairs of 8-inch stretcher bars. For half-size canvases, size down accordingly.
What do I do when I finish stitching my canvas?
Once your stitching is complete, you’ll move on to finishing, which turns your work into a final product. Learn more about finishing here. (We’re updating this blog post soon!)
Bar Cart Club FAQ
What is the Bar Cart Club?
The Bar Cart Club is our exclusive quarterly subscription. Members receive a themed canvas, fibers, and accessories, all kept secret until delivery. Each design is unique and limited edition.
Do you repeat canvases in the Bar Cart Club?
No, every design is one-of-a-kind and exclusive to its quarterly release.
If I’m already a Bar Cart Club member, do I need to re-purchase each quarter?
No, your membership will automatically renew if you’re on a quarterly plan. Annual members are all set for the year.
What’s the difference between a quarterly membership and an annual membership for the Bar Cart Club?
Annual members enjoy a 10% discount, free shipping on all boxes, and lock in the founding member price. Quarterly members are billed every three months and can cancel before the next shipment.
When will the Bar Cart Club boxes be shipped?
- Spring box: First week of April
- Summer box: First week of July
- Fall box: First week of October
- Winter box: Second week of January
Can beginners join the Bar Cart Club?
Absolutely! Our club is designed for stitchers of all levels.
I missed the signup period for Bar Cart Club but want a previous box. Can I still get it?
Sometimes we have extra boxes available. Join our waitlist to get priority access!
