Help Center

Do you take custom orders?

• As much as we would love to help create you a custom canvas, we are not currently accepting custom orders at this time. Feel free to reach out to us and we would be happy to suggest other artists who do take custom orders.

When will your canvases & accessories be restocked?

• We try to restock everything that is sold out within 12 weeks. 

Can you let me know when a canvas is in stock?

• The best way to get notified when something is restocked is to sign up for email notifications on the specific product page. 
• To sign up, go to the product that is sold out, click "email me when available", and enter your email. You will receive an email right when we restock. 

Do you offer returns or exchanges?

• Due to the custom nature of needlepoint canvases and accessories, we do not accept returns or exchanges.

Do you have a storefront I can visit?

• At this time, we are online only! 

When will my order ship?

• Most orders are shipped within 1-2 weeks. 
• Some pre-order items may take 4-6 weeks to ship but they will be noted on the product page. 
• If it's been 2 weeks since you've placed your order and you haven't received a shipping confirmation, please email me.

I'm local to Tampa/St.Petersburg. Do you offer local pickup?

• At this time I do not offer local pickup. 

Shipping cost & speed:

• Domestic orders over $200 will have free shipping.
• Orders under $200 and International Orders will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 
• Shipping speed will be based upon the method you chose at checkout.

I'm new to stitching. How can I learn how to stitch?

• I've put together a comprehensive blog post with tons of information and resources to learn how to stitch. Please visit the blog to read more: https://morganjuliadesigns.com/blogs/news/learn-how-to-needlepoint-resources

I love your canvases but I don't stitch. Can I buy them pre-stitched?

• Yes, I offer a stitching service. Please email morganjuliadesigns@gmail.com for more information and pricing.

Can I buy your canvases with thread?

• Yes, we kit some of our canvases. Please visit our kit collection to purchase: https://morganjuliadesigns.com/collections/kits

Can you recommend thread suggestions for canvases?

• Yes, please email me at morganjuliainfo@gmail.com and I will get back in touch with you shortly.

What is finishing?

• Finishing is when you take your stitched item and have it made into something. This process is called "finishing" and the person who does this is called a "finisher". 

What can I finish your canvas as?

• Most canvases can be finished as anything! Each finishing job is entirely custom.
• I often put finishing recommendations under each product page - but feel free to get creative.
• If you're stuck with figuring out what to finish it as and need my guidance, don't hesitate to email me at morganjuliadesigns@gmail.com

Can I send you my work for finishing?

• Yes, but I may recommend different finishers based on what you would like. 

What are some examples of finishing ideas?

• Acrylic tray, patch, pillows, sleeping mask, stocking, key fob, belt, coasters, clutch, acrylic box, stand-up, ornament, a mobile, and so many more...
• For more examples, I recommend checking Pinterest or Instagram.

For more info on finishing, we suggest visiting our "Guide to Finishing" blog post. 

Do you currently wholesale?

• Yes. Please email us at morganjuliainfo@gmail.com to open a wholesale account. 

Do you offer trunk shows?

• We are not currently scheduling trunk shows at this time. 

Will you be at trade shows?

• We currently are not signed up for any trade shows, but we will update this page as plans may change.